FAQ

Frequently Asked Questions – Valentina London

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, including VISA, Mastercard, American Express, and PayPal.

HOW QUICKLY WILL YOU RESPOND TO MY INQUIRY?
We aim to respond within 24 hours. Our customer support is available Monday to Friday and answers all messages in the order received.

CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING MY ORDER?
Orders are processed quickly—usually within 24 hours. If you need to update your delivery address, please contact us immediately with your order number. We'll do our best to make the change, but once your order is shipped, changes may not be possible.

WHAT IS THE ORDER PROCESSING TIME?
Processing typically takes 1 business day. During busy periods, it may take up to 3 business days.

HOW LONG DOES DELIVERY TAKE?
Standard delivery takes approximately 8–12 business days, depending on your location. You’ll receive tracking details as soon as your order is shipped.

WHICH COURIER DO YOU USE?
For UK deliveries, we use trusted partners such as Royal Mail and DHL.

WILL MY ORDER BE SHIPPED IN ONE PACKAGE?
Larger orders may be sent in multiple packages and may arrive separately within 1–2 business days.

I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
We’re sorry for the inconvenience. Please email us at info@valentina-london.uk with your order number and a photo of the item so we can resolve it promptly.

WHAT CONDITION MUST PRODUCTS BE IN TO BE RETURNED?
Items must be returned unused, in their original packaging, and in the same condition as received.

IS THERE A RESTOCKING FEE?
No. We do not charge restocking fees.

WHO PAYS FOR RETURN SHIPPING?
If the item is faulty or incorrect, we’ll cover the return shipping. For other returns or exchanges, return shipping costs are the customer’s responsibility.